Firstgear's Customer Service

My first riding jacket was a Firstgear Kilimanjaro Air. I loved its fit, it's striking visibility pattern and how it kept me cool enough in hot weather and warm enough in cold weather riding.  I bought it the same day I bought my first motorcycle, a 2006 Honda Shadow 750 Aero, which I named: Gretl.

Four winters and five summers later, that Firstgear Jacket is still ready for the next ride, though it has been relegated to my backup riding jacket since I purchased the Motoport Kevlar Air Mesh riding jacket and pants.

However, a part of that Firstgear Jacket has always rode with me or on me during the cold riding months here in Colorado.  For you see, it came with a waterproof/insulated Tex-Mesh liner, which transfered easily for use under the Motorport jacket.  That liner was a key part of my warm layers which allowed me to ride in temperatures as low as -17°F this past winter.

I'd recently managed to lose that great jacket liner, probably worked its way out of the covered sidecar on one of my recent rides on Natasha, my Ural Sportsman sidecar rig.  I was quite bummed about it and had contacted Firstgear about purchasing a replacement as cold weather riding approaches again here in Colorado.

Through phone calls and emails exchanged (quite timely in terms of their response time by the way), they let me know that they no longer made or stocked the liner that came with my Kilimanjaro Air Riding Jacket.

But, all was not lost, they said they had available (from returned for repairs jackets) a size Large jacket liner that went with their new top of the line riding jacket: The Technical Performance Gear (TPG) Rainier Jacket!  They just offered it to me, no charge!  Now that's standing behind your product!

I sent them my address and today I took receipt of the above gorgeous looking jacket liner.  It's got a smooth tactile feel to the waterproof outside layer, is insulated, fits like a glove and feels great under my riding jackets!

I was so impressed with Firstgear's customer service, willingness to stand behind a product that was not even made anymore and concious effort to keep a past customer happy that I wrote this posting to let others know!  NOTE:  They didn't ask me to write this in exchange for the liner, I write this as a happy customer of Firstgear!

The Rainier Riding Jacket itself  looks to be quite an achievement in terms of rider comfort and protection also, check out it's specs here on the firstgear-usa website:  LINK   I believe it would give my existing Motoport Kevlar Jacket a run for the money in terms of key areas such as comfort and protection for a rider.  It's not inexpensive but then again, you really want to skimp on protecting yourself during a crash?